Operational safety

The operational reliability of your systems is part of your value chain.
MCI Operations assists in fault prevention or their correction, remotely or on-site. We offer you our support as an on-demand service but also as a managed service, in each case via customized service level agreements.


Our helpdesk is ready to assist you with problem resolution, maintenance, repair and RMA. The security of complex IT systems and processes require the latest network monitoring tools. Our system engineers will help you select, install and operate the appropriate solutions for automated monitoring of your system.
With our wide range of services, we help you to secure your investment for years to come.
Whilst prearing quotations, we focus on your time and technical requirements and implement them in partnership with you in a flexible way. Our dedicated service team focuses 100% on fault prevention or troubleshooting of your system.

Professional Operations Services at a glance:

■ Onsite & remote support
■ Hotline & helpdesk
■ Maintenance & monitoring
■ Warranty extension & Service Level Agreement
■ End of life management
■ Repair RMA
■ EVB-IT contracts
■ Operation or operational support
■ EVB-IT contracts

Spares Cloud

With an individual spare parts package consisting of a few central components, you can prevent a specific breakdown. We store the devices exclusively for you until they are needed and ensure that they are correctly configured when they are replaced.
You do not want to purchase additional devices? No problem: Use our MCI Spares Cloud Program and secure access to our extensive spare parts warehouse. Our device pool meets your individual needs.


Contact us

We offer you flexible custom-fit solutions
for your individual requirements.

We are available for you

Mondays to Fridays from 8:30 – 17:30
Solutions +49 (0) 40 6688 3367
Integration +49 (0) 40 6688 3638
Operations +49 (0) 40 6688 5566

Hamburg location

Studio Hamburg MCI GmbH
Jenfelder Allee 80
22039 Hamburg

Location Berlin

Studio Hamburg MCI GmbH
Am Studio 20
12489 Berlin
Tel.: +49 (0) 30 747570 145

Munich location

Studio Hamburg MCI GmbH
Tel.: +49 8024 476 71 53

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