+49 (0) 40 6688 3367
Professional Services at a Glance
We offer you a complete solution. Even after consulting and planning, integration, and installation, we continue to support you, providing the optimal foundation for the operational readiness and value retention of your systems with our customized service packages.
Solutions – Consulting as Equals
Whether it’s concept development, system design, or process optimization, our hands-on experts are the right professionals for your project. Change processes often fail not because of a lack of vision, but due to poor process management, too rapid a pace of change, or unclear objectives. That’s why our vendor-independent consulting always takes place in close collaboration and on an equal footing with you and your team.
- Consulting & support for project planning and implementation
- Recommendation of suitable technologies
- Product and solution research
- Workflow & feasibility analyses
- Process analysis & optimization
- Solution design & Proof of Concept (PoC)
- System architecture & engineering
- Tender preparation & project supervision
- Training for system service & operation
- Preparation of expert reports
- Change management
- UI/UX design
- Professional products
Integration – Seamlessly Integrated
As your integration partner, our expertise lies in implementing demanding technology projects in the fields of broadcast, ProAV, and IT-based media systems.
Design, planning, integration, commissioning, configuration, programming, customization, training, and ongoing service are all part of our comprehensive integration portfolio.
- General contracting for IT media systems projects (Broadcast & ProAV)
- Project management
- System design & planning
- Configuration & commissioning
- Software development & programming
- Specifications matrix & compliance testing
- Custom solutions & technical furniture
- Training for system services & operation
- Installation & after-service
Operations – Operational Reliability
The operational reliability of your systems is part of your value chain.
MCI support assists with troubleshooting and repairs, either remotely or on-site. We offer our support as an on-demand service or as managed services, each with customized Service Level Agreements.
Helpdesk
Our helpdesk is available for problem resolution, maintenance, repair, and RMA. The security of complex IT systems and processes requires the latest network monitoring tools. Our system engineers help you select and install the right solutions for automated system monitoring.
With our wide range of service offerings, we help you protect your investment for years to come.
When creating our proposals, we flexibly adapt to your timing and technical requirements and implement them in partnership with you. Our dedicated service team focuses 100% on prevention or troubleshooting for your system.
- Onsite & remote support
- Hotline & helpdesk
- Maintenance & monitoring
- Warranty extension & Service Level Agreement
- End of life management
- Repair & RMA
- EVB-IT contracts
- Operation or operational support
- Event & production support
Contact
Contact us
We offer flexible, tailor-made solutions for your individual requirements.
